Lately, I’ve been considering the future of UX. Recruiters often reach out to me looking for candidates for job opportunities they have open. I’m often stunned by the breadth of expertise UX applicants are expected to have: business analysis, visual design, application UI design, usability research, project management and programming … read more
Today I spoke with a group of entrepreneurs about creating a remarkable customer experience. We all know about companies who are celebrated for having remarkable customer experiences. Companies like Zappos, Amazon, and Apple. There are countless books about how great their experiences are and all the things … read more
One year from today voters will hit the polls to elect our next president. While the GOP field is still undecided, we wanted to take a look at the campaign websites to evaluate how usable they are for potential voters and if … read more